Warranty & Returns

1. Scope

LDT Vietnam provides warranty and return support based on the product's actual condition, the order terms and the applicable policy of the manufacturer or supplier.

Industrial supplies cover many part numbers, specifications and operating conditions. You should therefore check the product carefully before confirming a purchase and when receiving the goods.

2. Warranty Conditions

A product may be considered for warranty service when a technical or manufacturing defect arises within the applicable warranty period and scope.

Specific warranty conditions may vary according to:

• Brand.
• Product type.
• Manufacturer or supplier policy.
• Actual operating and installation conditions.

LDT will receive the information and coordinate with the relevant parties to inspect the product, determine the cause and propose a suitable solution.

A product may be accepted for inspection when:

• It remains within the applicable warranty period.
• Appropriate order, invoice or supporting-document information is available.
• The product code and identifying information remain legible.
• The product is kept in its existing condition after the defect is found.
• There is a reasonable basis for the defect to fall within the manufacturer's or supplier's warranty scope.

Damage caused by incorrect installation, unsuitable operation, overload, impact, use outside the specified environment or unauthorised repair may be outside the warranty scope.

3. Exchange or Return Cases

LDT may consider an exchange or return in cases such as:

• Delivery of an incorrect code, product type or confirmed brand.
• An incorrect quantity is received.
• Goods are damaged during delivery.
• Accessories, documents or supporting records confirmed as included are missing.
• An error is identified in the order-handling process.

Please retain packaging, labels, documents and relevant images to support verification.

4. Restricted Cases

LDT may decline or assess separately:

• Products that have been used, installed or operated.
• Goods damaged through customer storage or use.
• Goods without sufficient information for verification.
• Cases where the customer ordered an incorrect code, specification or quantity and LDT delivered the confirmed item correctly.
• Made-to-order goods, specially imported goods or products subject to separate return conditions disclosed in advance.

Special cases will be considered according to the actual condition and the agreement governing the order.

5. Request Procedure

For warranty service or a return, please provide:

• Product code.
• Order number or purchase information.
• A description of the issue.
• Images or video, if available.
• The support requested.

6. Handling and Costs

After receiving the request, LDT will review the information and respond with a suitable course of action. Depending on the case, this may include inspection, repair, replacement, product exchange, supply of missing goods or another solution agreed by both parties.

Handling time depends on the product's condition, the level of inspection required and the manufacturer's or supplier's process.

Costs arising during a return or warranty case will be determined according to the actual cause and the agreement for that case.

If the issue is determined to be the responsibility of LDT or a delivery process appointed by LDT, LDT will coordinate appropriate support.

7. Contact Information