Privacy Policy

1. Scope and Applicability

This Privacy Policy explains how LDT Vietnam Joint Stock Industrial Company ("LDT Vietnam", "LDT" or "we") receives, uses and protects information generated when you access and use the LDT website.

This Policy applies to activities such as product lookup, account use, quotation requests, technical-support requests, contacting LDT and other interactions through the website.

The website may contain links to websites, platforms or services operated by third parties. Those platforms have their own privacy policies and are outside the scope of this Policy.

2. Information LDT May Receive

Depending on how you use the website, LDT may receive information needed to provide services and process your requests.

Information you provide directly may include your name, telephone number, email address, company name, address, account information, products of interest and content entered in website forms.

For quotation or technical-support requests, LDT may also receive product codes, quantities, delivery requirements, technical specifications, images, drawings, attachments or other information you voluntarily provide for lookup and consultation.

During access, the system may automatically record basic technical data such as IP address, browser type, accessing device, access time, pages viewed and information needed for operation, security or website-error diagnosis.

LDT does not proactively request sensitive data that is unnecessary for product lookup, quotations, technical support or ordinary transactions.

3. Purposes of Processing and Use

Information received through the website may be used by LDT to:

• Confirm and respond to your enquiries.
• Look up products, match part numbers and support selection of a suitable solution.
• Receive, prepare, send and track quotation requests.
• Support technical, delivery or other product and service matters.
• Manage accounts and functions available to signed-in users.
• Improve the quality of website content, functions and user experience.
• Detect errors, unusual access or conduct that may affect system security.
• Meet legal obligations or valid requests from competent authorities.

LDT uses information only within the scope of the receiving purpose or reasonably related purposes for providing products and services and operating the website.

4. Cookies and Browser Data

The website may use cookies and similar storage technologies to maintain sessions, remember certain user choices and ensure that necessary functions operate reliably.

Some cookies may support functions such as sign-in, privacy choices, maintaining a product cart or request and protecting the website against unusual access.

You can manage or delete cookies through your browser settings. Disabling some cookies may prevent certain website functions from working as intended.

If LDT introduces additional statistics, analytics or user-behaviour measurement tools in the future, the relevant information will be updated in this Policy and the website cookie-management mechanism.

5. Information Sharing

LDT Vietnam does not sell customers' personal information to third parties.

Where necessary to process a request or operate the business, information may be shared with internal teams responsible for sales, engineering, quotations or customer care, or with parties directly involved in your request.

In some cases, LDT may need to provide necessary information to a carrier, technical-service provider, technology infrastructure, email or data-storage provider, or partner directly involved in fulfilling a request.

Information may also be provided when LDT is legally required to do so in response to a valid request from a competent state authority.

Sharing is limited to what is necessary for the specific purpose and does not change your ownership rights in the information.

6. Retention and Protection

LDT applies appropriate technical and organisational measures to reduce the risk of unauthorised access, loss, alteration, misuse or disclosure outside the permitted scope.

Information may be retained for as long as necessary to process a request, maintain a customer relationship, support lawful business operations, resolve disputes or meet legal retention obligations.

LDT regularly reviews and improves its system-protection measures. However, no electronic transmission or storage method can eliminate every information-security risk.

You should therefore also exercise care when providing data over the Internet and protect your login information.

7. User Rights and Requests

To the extent permitted by applicable law, you may contact LDT to request information about the processing of your data; check or update inaccurate information; withdraw consent where processing is based on consent; or request deletion or restriction of processing when the relevant conditions are met.

You may also submit feedback or a complaint if you believe your information is being processed improperly.

To protect data and prevent disclosure to the wrong person, LDT may request identity verification or related information before handling a request.

8. Privacy Contact Information

If you have questions about this Policy or need to submit a request concerning personal information, please contact:

Requests will be forwarded to the appropriate team for review and response within the necessary scope.

9. Changes and Updates

LDT Vietnam may adjust this Privacy Policy when there are changes to website functions, data-processing methods, technical tools, operating procedures or relevant laws.

The latest version will be published on this page and the update date will be stated so that you can follow changes.